Privacy Policy

1. Data Controller

Josue Gonzalez Medina, operating commercially under the name RG Digital, with an address at Paseo Pedregal 2040, Playas de Tijuana, Tijuana, Baja California, C.P. 22505, Mexico , is responsible for the processing, use, and protection of your personal data.

For any matter related to privacy, personal data protection, ARCO rights, withdrawal of consent, or limitation of the use or disclosure of your personal data, you may contact us at: strategy@rgdigital.mx .

2. Personal Data We May Collect

Depending on how you interact with RG Digital, we may collect the following personal information:

• Full name.
• Email address.
• Telephone or WhatsApp number.
• Company, business, or organization.
• Preferred method of contact.
• Information related to your company’s needs, objectives, processes, or digital infrastructure.
• Information you voluntarily provide through forms, email, telephone calls, or other communication channels.

When you use our website, we may also receive technical information related to your browsing activity, including your IP address, device type, browser, pages visited, traffic source, and statistical usage information.

3. Purposes of Processing

The personal information we collect will be used for purposes directly related to your relationship or interaction with RG Digital.

Primary purposes

• Responding to information and contact requests.
• Reviewing Digital Architecture Audit requests.
• Understanding your company’s needs, objectives, and digital context.
• Contacting you by email, telephone, or WhatsApp according to the information and preferences you provide.
• Preparing proposals, recommendations, assessments, or information related to our services.
• Following up on conversations, projects, or commercial relationships.
• Providing and administering contracted services.
• Maintaining the security and operation of our systems, forms, and digital platforms.
• Complying with applicable legal, tax, contractual, or regulatory obligations.

RG Digital will limit the processing of your personal data to the purposes disclosed in this Privacy Policy.

4. Browsing Data, Cookies and Analytics

Our website may use cookies and similar technologies that are necessary for its operation, security, measurement, and analysis of browsing behavior.

Analytics tools may collect technical and statistical information regarding how users interact with the website, including pages visited, session duration, device, browser, and traffic source.

Where applicable, the use of non-essential technologies will be subject to the consent preferences available on our website.

5. Transfers and Service Providers

RG Digital does not sell or commercialize your personal data.

To operate our digital infrastructure, we may use technology providers acting as data processors, including web hosting, email, security, analytics, storage, communications, and technology infrastructure providers.

Such providers should process only the information necessary to provide the corresponding services and remain subject to applicable privacy and security obligations.

RG Digital will not transfer your personal data to third parties for independent purposes without your consent, except where such transfer is permitted or required under applicable law.

6. Protection and Retention of Information

RG Digital applies reasonable administrative, technical, and organizational measures intended to protect personal data against damage, loss, alteration, destruction, unauthorized access, use, or processing.

Personal information will be retained only for the period necessary to fulfill the purposes described in this Privacy Policy, address responsibilities arising from its processing, and comply with applicable legal obligations.

7. ARCO Rights

Under Mexican data protection law, you may exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO) regarding your personal data.

• Access: request information about the personal data we hold and the conditions under which it is processed.
• Rectification: request correction of inaccurate, incomplete, or outdated information.
• Cancellation: request deletion of your personal information when legally applicable.
• Opposition: object to the processing of your information for specific purposes when legally applicable.

To exercise any of these rights, please send your request to strategy@rgdigital.mx and include:

• Your full name.
• A means through which we can communicate our response.
• Information necessary to verify your identity or, where applicable, the corresponding legal representation.
• A clear description of the personal information related to your request.
• The ARCO right you wish to exercise and any information that may assist us in locating or addressing your request.

RG Digital will process such requests in accordance with the procedures and time limits established by applicable Mexican law.

8. Withdrawal of Consent

You may request the withdrawal of consent previously granted for the processing of your personal data whenever legally applicable.

To submit a request, contact strategy@rgdigital.mx and provide the information necessary to identify your relationship with RG Digital and the processing activity for which you wish to withdraw consent.

9. Limiting the Use or Disclosure of Personal Data

If you wish to limit the use or disclosure of your personal information, you may submit a request to strategy@rgdigital.mx .

We will review your request and implement the measures that may apply according to the nature of the processing and applicable legal obligations.

10. Changes to this Privacy Policy

RG Digital may update or modify this Privacy Policy due to legal, regulatory, operational, technological, or service-related changes affecting the processing of personal information.

Any modifications will be made available on this page: rgdigital.mx/en/privacy-policy/ .

The date of the most recent update will appear at the beginning of this document.

11. Applicable Law

The processing of personal data by RG Digital is governed by applicable Mexican legislation concerning the protection of personal data held by private parties.